Free Shipping over $200 worldwide

Frequently Asked Questions

Ordering and Delivery

How can I find out the delivery rates for my order?

The delivery rates are calculated based on the weight, size, and destination of your order. The rates will be displayed on the checkout page.

Is there free shipping available?

Yes, we offer free shipping for orders over US$200.

How can I track my order?

The email confirmation you receive will include a link that will take you directly to the freight carrier's website, where you can track your order online. However, if you encounter any issues or have any questions, please don't hesitate to contact our customer service team for assistance.

Will I be required to pay local taxes and duties on my international order?

Yes, international orders may be subject to local taxes and duties, which you will be required to pay to the relevant authority before delivery is made.

What online payment methods are accepted by powersupplymall.com?

We accept American Express, Master Card, VISA and Paypal as online payment methods.

Returns and Warranty

Can I return a product I have purchased from powersupplymall.com?

Yes, you can return a product subject to our Return Policy.

Who pays for the shipping cost for returning a product?

The shipping cost for returning a product may be the responsibility of the buyer. Please refer to our Return Policy in the Conditions of Sale for more information.

Can I cancel my order?

Yes, an order can be canceled if it has not shipped. Please contact us as soon as possible if you wish to cancel your order.

Will I receive a refund if I return a product?

If the return is accepted according to our Return Policy, you may receive a refund or exchange. The refund amount may depend on the condition of the returned product.

Do I get warranties for my purchased items?

All goods purchased from PowerSupplyMall.com are subject to the manufacturers’ warranties only. PowerSupplyMall.com will pass on the benefit of those warranties to buyers, without being directly liable to them under any warranty.

A warranty service will be given to buyers who have purchased the goods directly from PowerSupplyMall.com and have cleared accounts in accordance to their credit terms. PowerSupplyMall.com reserves the right to withhold warranty service whilst the buyer’s credit account is in arrears.

Where goods are subject to a return to base warranty, the buyer is responsible for returning them to PowerSupplyMall.com or the manufacturer (as provided by the warranty) and he may be responsible for additional costs including freight.

Any warranty may be voided by physical or electrical damage, problems caused by misuse, negligent installation or operation, inadequate packaging, unauthorized repairs or modifications.

How do I return the item for warranty?

Approval for Warranty returns must be requested on the PowerSupplyMall.com Return Authorisation Request form (RMA), and subject to conditions;

- Returned to PowerSupplyMall.com within 7 days of RA Approval.

- Goods returned are clearly labeled with RA Number on shipment packaging. - All parts / accessories to the unit are returned (i.e. cables, terminal covers, screws)

- Unless otherwise agreed to, returned free to PowerSupplyMall.com. The typical turnaround period for RA Testing and Repair is 3 to 5 working days; however this may be longer due to the need for sustained testing or supply of replacement parts / units. If the item is required to be sent to the manufacturer for repair, we will advise you with an estimated turnaround time and / or give you a replacement. The replacement unit is not necessary brand new and can be an open box, repaired or refurbished item.

When applying for RMA Number, we require a clear and concise fault description. The more information we receive about the fault, the easier it is for us to replicate and resolve.

– We will NOT accept descriptions such as “Faulty”, “No Go”, or “Doesn’t work”

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